For the last couple of weeks we have had some issues with our server and whilst we were aware of the symptoms we did not know the cause. On the 20th May our server was hacked and as a result within minutes VacuumSpot was taken offline.

Because of earlier minor issues we had asked Nerdster, our server hosts to perform security checks and stabilise our website. For the earlier part of the year we had been using offshore developers to fix any issues or add in desired features. The initial reason was because of their 24hr support which I was thrilled with but we will be continuing to use their service because they were aware of the attack and pulled us offline before any serious damage could be done.

The unfortunate thing is that changes were made to the platform our software runs from and had to subsequently be restored to a point from a week old backup. This has caused some issues with orders needing to be manually re entered and as a result some order number were changed and all orders have been delayed by at least 2-3 days. Whilst we are very sorry for the delays in getting vacuum parts to our customers I am happy to say that our security features have been improved as a result.

In the process of checking over the site with new eyes we have found some improvements in the way shipping is being calculated which will mean more accurate postage charges. We have also uncovered a glitch that was preventing many overseas orders from being placed which will be rectified in the coming week.

I would like to assure any affected customers that there has been no effect on credit card or paypal processing or account issues. We do not store sensitive information like credit card details in any way and we use PayFlow Pro as our payment portal so all transactions are hosted using the most secure technology available from PayPal.

In short the overall effects are a very short term delay in delivery times and in the long term ever improving security. As always we are committed to providing for your every vacuum related need with excellent pricing and amazing service.

Regards

Alec Nelson

VacuumSpoton

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