Returns Policy
Full priced goods purchased from VacuumSpot may be exchanged for a credit towards another product from our range, provided that the goods are returned within 30 days of purchase, are accompanied by an invoice for proof of purchase, have freight pre-paid, have not been used, and are in their original packaging.

Discontinued, sale, special order or clearance items purchased from VacuumSpot will incur a 10% restocking fee in the event of return.  Please call one of our friendly staff, or email us, to ensure that the part you are considering will fit your vacuum cleaner before ordering.  

The customer will be required to pay all costs associated with the return of any items purchased in error.

If we make a mistake and accidentally send you an incorrect product, we will resend the correct product to you at no additional charge, and we will cover the cost of the freight. A credit will be provided to you if the correct product is of a lower cost than the one that was originally sent. 
Refunds will only be given in these circumstances:
1.  When an item is faulty, or
2. When an unsuitable item has been purchased on the basis of advice from VacuumSpot, and the correct replacement is not available.

If you need to return a product to VacuumSpot and would like your case to be handled swiftly, please call us on 03 9466 1146 to arrange this prior to sending your product. 

PLEASE NOTE:
Returns may require the provision of a photo to confirm the product supplied and to clarify the reason for the return.  If requested, photos of the product and the vacuum must be supplied on request.  Returns may not be accepted if requested photos have not been provided.
Returns may require the completion of a Returns Form. Please contact VacuumSpot on 03 9466 1146 to request a copy of this Returns Form.
 
For full details of your consumer rights please visit Consumer Affairs Victoria or Australian Competition and Consumer Comission
 
Privacy Policy
VacuumSpot takes privacy seriously and respects the confidentiality of our customers. The personal information, collected from you, is used solely for your transactions with VacuumSpot and is never shared with other organizations.

By using our website, you consent to the collection and storage of your information t
o personalise your shopping experience, and to allow us to offer a website that caters to our customer's interests. The information that is submitted allows us to track your current and previous order history. 

VacuumSpot is the owner of the information submitted and stored on this website. We will not disclose any of your personal information to any third parties, unless required to do so by law. We will not use this information in any other ways than those outlined in this statement. No credit card numbers are stored in our system.

Delivery of Orders
Generally your order will ship the following business day however all orders will be dispatched within two days after your order being finalised with payment. If there are any exceptions to this rule you will be notified via email or phone with the reason and an expected date of delivery. If you do not wish to wait we will be happy to refund your purchase in full. Delivery may be via Australia Post or common carrier, depending on the destination and order size. Normal delivery time is between two and five working days, this time frame may vary according to the region the goods are being delivered to. Please provide accurate address details when placing an order to avoid shipping delays and additional freight costs. We are unable to call customers prior to delivery.

Warranty
VacuumSpot aim for 100% customer satisfaction on all of our products and services. Any claim under warranty can be arranged by first contacting us with all the relevant details through the Contact Us page on this website.
Should any product be damaged in transit or faulty on arrival, please advise us within 7 days of receipt. A replacement will be shipped once we receive the faulty item back. All return freight is payable by the customer.
Our products are designed for domestic ( household ) use, unless specified otherwise. Any misuse or use for wrongful purpose for example to pick up liquids, plaster dust, talcum powder or for commercial or industrial use when the item is not designed for that purpose, will immediately void the warranty.
VacuumSpot is not liable for any loss or damage due to malfunction of the product.
VacuumSpot is not responsible for the misuse of customer’s equipment (vacuum machine) or any damage as a result of using any part supplied by us that is incorrectly fitted by the customer or where the incorrect part is used. If in doubt, please check your manufacturer's handbook or instructions for correct installation and operation.
Warranty claims will be processed as quickly as possible and VacuumSpot undertake to dispatch replacement goods back to the customer within 7 days of receipt, providing replacement parts are available. All freight costs will be incurred by the customer.

General
We reserve the right to make changes to our site, policies, and these Conditions of Use at any time. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable, and shall not affect the validity and enforceability of any remaining condition.

These terms constitute the entire agreement between you and VacuumSpot regarding the operation of the site.

All transactions are quoted in Australian dollars ( AUD$ ) unless otherwise stated.

  
INTELLECTUAL PROPERTY
 All images on this site remain the property of VacuumSpot and may not be published, re-used or circulated in any format or media for either business or personal use without express written permission from VacuumSpot.
 
Disclaimer
This website and the materials on it are provided "as is" without any express or implied warranty of any kind, including warranties of merchant-ability, non-infringement of intellectual property or fitness for a particular purpose. VacuumSpot offers no assurance of uninterrupted or error free service. VacuumSpot does not warrant the accuracy or completeness of the information, text, graphics, links or other items contained on this website.
VacuumSpot may change any of the information found at this site at any time without notice, including the terms of service without notice. VacuumSpot makes no commitment to update the information found at this website.
In no event will VacuumSpot be liable for any damages whatsoever (including, without limitation, damages for loss or profits, business interruption, loss of information) arising out of the use or inability to use the material or information available on this website, even if VacuumSpot has been advised of such damages.